A representative for Ryanair told Independent.ie that the company “will be speaking to the crew member involved and apologise for the regrettable comment she made in the heat of the moment”.
Passenger Ella Ryan posted the short clip on Facebook where it has been viewed over 16,000 times in 17 hours.
The video appears to have since been deleted. from Facebook, but it had been republished widely on YouTube and other video sharing websites.
Ryan was on a flight from Glasgow to Dublin which had allegedly been delayed “almost eight hours”.