Systems for accessing health care from the United States Department of Veterans Affairs do not “effectively oversee newly enrolled veterans’ access to primary care,” according to a new US Government Accountability Office (GAO) report.
The GAO found that VA scheduling practices often leave veterans seeking primary care from the VHA with weeks- to months-long waits for appointments with the medical agency.
“This report proves what we’ve long known: wait-time manipulation continues at VA and the department’s wait-time rhetoric doesn’t match up with the reality of veterans’ experiences,” said Rep. Jeff Miller (R) of Fla., the Veteran Affairs committee chairman, according to USA Today. “I am not at all surprised these problems persist,” he added.